Supporting you in the process

International students enrolled at UdeM are supported by an experienced team before they arrive on campus and during their stay. Our team’s advisors guide students through every step of their immigration process and the university's administrative requirements.

Contacting the team

Holiday Office Hours:

Our offices will be closed from December 23 to January 2, 2026. Please note that the online service desk will be available on December 23 from 9:30 a.m. to 11:30 a.m.

Online service desk

An online service desk (code: 782422) is open during the following hours:

• Monday: 2:00 to 4:00 p.m. 
• Wednesday: 9:30 to 11:30 a.m.
• Friday: 9:30 to 11:30 a.m. and 2:00 to 4:00 p.m.

Before meeting with our team, please prepare your matricule to facilitate access to your student file.

On-site service desk

3744 Jean-Brillant St, Montréal, 5th Floor, Office 581.

Côte-des-Neiges metro station

• Monday: from 9:30 AM to 12 PM and from 1 PM to 4:30 PM
• Tuesday: from 9:30 AM to 12 PM and from 1 PM to 4:30 PM
• Wednesday: from 9:30 AM to 12 PM and from 1 PM to 4:30 PM
• Thursday: from 9:30 AM to 12 PM and from 1 PM to 4:30 PM
• Friday: from 9:30 AM to 12 PM and from 1 PM to 4:30 PM

Please arrive before 4 PM to ensure you can meet with an advisor. 

Communicating by email

Please write at immigration@umontreal.ca.

Include your student number in your email if you have one. 

For reasons of confidentiality and security, we recommend that you use your school email address (your firstname.lastname@umontreal.ca) when you’re writing to any Université de Montréal service or department.

Protect your privacy by avoiding sharing sensitive information.

Particular situations

Please make an appointment with our team at immigration@umontreal.ca if you are in one of the following situation: 

• You have receive a denial intent notice of your CAQ
• Your CAQ or Study permit applications have been denied
• You are applying for a restauration of status

We will send you instructions for submitting the documents required to assess you file.